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Hunter Consulting
Connection Problem Resolutions
Back
to Client Access
We have currently updated our web site/Servers. Unfortunately,
only Microsoft's Internet Explorer 6.0 browsers and newer are
supported. First Time Users - If this is the first time accessing
our software, your browser will need to be configured to access
our software package. The first step is to change the security
settings. New installations of Microsoft Internet Explorer
with the Internet Security may already prompt you to add our site
to your trusted list, but in either case, you will need to check
to verify that the site was correctly added.
First, go to Tools, then Internet Options.
From that page, select the Security Page, then Trusted sites.
Now, Click on Sites, then in the box to Add this site to this
Zone, enter http://www.hunterconsulting.com. Making sure
that the Require Server Verification (https:) for all sites in
this zone is disabled, then click O.K.
Now, click on Client Access, you will be asked to install an
Active X control. The page should look like this:
Click on the bar to install the ActiveX Control. I you
are not able to install the ActiveX control, you may have a
similar screen, but it will look like below that means that
the page was not properly registered as a Trusted Site. You
receive the following message to install ActiveX, click Install
to install:
Once the installation is complete, the page
should open up with a Terminal Server Login Screen in the Center.
If you are still having trouble making the connection, Windows
XP and Vista Users can use Remote Desktop Connection under Start,
Programs, Accessories, Communications, and point it to
www.hunterconsulting.com:3390
or 1494 or 430, or Start, Run, then enter in mstsc /v:www.hunterconsulting.com:3390
or 1494, then O.K. If this works, then there is a browser
compatibility issue or security settings issue. At this
point, you could try to reset the security settings for the Trusted
Sites to Default.
If the above method does not work, then you
will need to check with your Network Administrator to see if the
following port is open on your Firewall
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Port
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Type
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Direction
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443
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TCP
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Outbound
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1494
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TCP
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Outbound
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3390
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TCP
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Outbound
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Hunter
Consulting Company
6600 Clough Pike · Cincinnati · OH · 45244
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